Hiring on-site IT staff can be extremely expensive. Competing for the best and brightest employees may be beyond the reach of many small and medium-sized businesses. With companies’ responsibility to provide the latest technological innovations for customers and consumers, as well as protect the private information that customers provide, some companies may find themselves caught between a rock and a hard place Remote Managed IT Support.
However, there is an alternative that could offer the practical and budget-friendly solutions that many businesses need. Remote support will free up owners and operators to focus on the important tasks needed to keep their businesses afloat.
In fact, there are a large number of companies that have already opted for this type of assistance. For example, a success story is the implementation of remote support at Suez , which has made it possible to offer a 24/7 service thanks to Optima Solutions software.
With remote support options, you don’t need to pay a lot of money for a dedicated network administrator and IT security staff.
But let’s see what are the main advantages of remote support for companies.
Companies that offer remote support services can hire people with the most technical skills, ensuring access to expert diagnostics and rapid application of solutions. This will get you back up and running in no time, whatever problem you had.
Additionally, most remote support groups can also provide on-site technicians as needed, resolving any hardware, software, or network issues you may experience.
In addition to supporting your current infrastructure, many remote support operations can also provide you with access to the latest hardware and software solutions . They can offer advice on how best to set your business up for success now and in the future.
In some cases, they can even offer consultations and help you create a plan to completely overhaul outdated, sick, or failing infrastructure.
If they don’t provide the technology solutions you need, there’s a good chance they’ve partnered with hardware and software vendors to make it easier to access the products you need. They may even get a discount on the purchase and implementation price.
Monitoring and Maintenance
One of the main characteristics of remote support providers is that they provide monitoring and maintenance services to ensure that the network continues to function.
Monitoring is an essential part of establishing a baseline for activity so that unusual network usage can be detected and the activities of potential hackers can be stopped before any damage occurs . Uptime and security can only benefit from the addition of monitoring services.
Maintenance is also essential . When you hire a remote support provider for your business, you can select packages that include regular software and firmware updates so you’re always protected and up-to-date.
Sure, you can create your own accounts in the cloud, but then you have to manage them in addition to everything related to managing your business. Your remote support provider can offer you off-site backup options so you have a save point to return to should the worst happen and you’re suffering downtime or a malicious attack from hackers.
Computer security is essential for companies, many of which, unfortunately, are unprotected. Experts say it’s a matter of if, not when, a small business will suffer a data breach, so you should prepare as best you can.
It doesn’t necessarily have the same goal as a large company, so it can escape the attention of elite hackers. However, there may be many malicious actors interested in the sensitive data you store, including customer names, dates of birth, and credit account information, among other data.
A remote support provider can offer you excellent security options, and monitoring services can complement these protective measures.
It’s true that hiring a remote tech support service will cost you some money, but it’s likely to be significantly less than what you’d pay full-time on-site staff who can offer you the same benefits.
With knowledge and experience, plus endless options for support solutions and security features, you’ll be hard-pressed to find a reason not to hire remote tech support for your business.